Privacy Policy

At Vivenoir, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase with us.

By using our website and services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect the following types of information to provide you with the best possible service:

  • Personal Identification Information: When you make a purchase, create an account, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and shipping address.
  • Payment Information: We may collect payment details (e.g., credit card information) when processing transactions. Please note that payment information is securely processed by third-party payment providers and is not stored by us.
  • Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, device information, and page views, through cookies or similar technologies.
  • Communication Data: Any data you provide when you contact us for customer service, inquiries, or feedback, such as email content or messages.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders and deliver your purchased products.
  • To communicate with you regarding your orders, account, and customer service requests.
  • To improve our website and services based on your usage data and feedback.
  • To personalize your shopping experience and send you updates, offers, and marketing communications if you have opted in.
  • To comply with legal obligations and resolve disputes if necessary.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our business, such as payment processors, delivery services, and marketing partners. These providers are obligated to keep your information confidential and only use it to perform services on our behalf.

We may also share your information in response to legal requests or to protect our rights, property, or safety, as well as the rights, property, and safety of others.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. If you request to delete your account, we will remove your personal data, except where we are required by law to keep it.

5. Security of Your Information

We take the security of your personal information seriously and implement reasonable measures to protect it. We use secure socket layer (SSL) encryption to safeguard your payment details and personal data during transmission. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to track your activity and preferences on our website. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of some parts of the website.

7. Your Rights

As a customer, you have the right to:

  • Access your personal data and request copies.
  • Rectify any inaccurate or incomplete information we hold about you.
  • Erase your personal data (subject to legal limitations).
  • Object to processing of your personal data for marketing purposes.
  • Withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us at info@montamaze.com

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the functionality of our website. Any updates will be posted on this page with an updated "Effective Date." Please review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@montamaze.com